The Challenge
A logistics company faced challenges with its employer reputation on Glassdoor, where negative and outdated reviews were influencing how potential employees perceived the company.
The imbalance in feedback created a disconnect between the company's current culture and its public image. This led to reduced candidate confidence and difficulty attracting qualified talent.
Without a structured approach, negative sentiment continued to shape the narrative.
Our Approach
Glassdoor Audit & Sentiment Analysis
Conducted a deep analysis of existing reviews to identify recurring themes, sentiment gaps, and areas of concern.
Targeted Review Removals
Worked with Glassdoor to remove reviews that violated platform guidelines, improving the accuracy of visible feedback.
Review Generation Strategy
Implemented a system to encourage authentic feedback from employees, increasing both review volume and sentiment balance.
Employer Brand Positioning
Refined messaging within responses and review engagement to better reflect company culture and leadership.
Ongoing Monitoring & Response Management
Established consistent monitoring and response protocols to maintain progress and prevent negative trends.
Results
4.3★ Glassdoor Rating Achieved
Significantly improved overall employer rating and perception.
80+ New Employee Reviews Generated
Increased volume of authentic feedback to better represent current culture.
25+ Policy-Violating Reviews Removed
Eliminated misleading or non-compliant reviews.
60% Improvement in Positive Sentiment
Shifted overall perception toward a more balanced and favorable view.
Takeaway
Employer reputation lives where candidates are looking. By focusing on a single high-impact platform like Glassdoor, companies can quickly shift perception, attract stronger talent, and align their public image with internal reality.
