How to Control Your Online Presence with Reputation Management
As the owner and operator of a small business, you’re no doubt constantly trying to discover new ways to draw in clients and increase your revenue. You may have tried advertising on the radio, producing television commercials, or even taking out a billboard without achieving the results to grow your business’s online presence.
But no matter how hard you try to advertise your brand, there’s one thing that could be hindering its potential: your online reputation.
Nowadays, the Internet is where most people get most of their information, including when looking for new service providers to patronize. So, if you’ve been neglecting cyberspace in your marketing efforts, you’ll need to branch out into online spaces if you want to see successful results.
But it’s not as simple as just buying some pay-per-click ads on an existing domain. Your online reputation deals with all the information available about your business on the Internet, and it can have a huge influence on how the public perceives your brand. So why is your online reputation important, and how do you make it work to your advantage? Read on below.
How Important is Online Presence for Your Business?
In 2022, the Internet trumps all other sources of information. So when potential clients are looking for businesses to patronize, they’re not going to the newspaper ads or bulletin boards for help. Instead, they’re using Google to find what they need and letting the search results guide them to the right business for them. This is what makes your business’s online presence such a key factor in its potential for success.
Search Engines are Integral for Attracting New Clients
The most common way for consumers to find a new service provider is through search engine results pages. If your business doesn’t have any online content or its content isn’t optimized to show up on the first page of Google search results, you’re missing out on potential clients.
User Reviews are Seriously Influential for Potential Customers
Consumers trust other consumers over any other source of information. People rely so heavily on user reviews to determine which companies are trustworthy. If your business lacks reviews or has an overwhelming amount of negative reviews, this can certainly hurt its public image.
A Lack of Online Information Can Read as Concerning
If potential clients can’t find any information about your business online, they’ll think it’s fake, a scam, or simply not worth their time. That’s why it’s vital to have plenty of professional, credible content promoting your business available on the web.
How Can You Use Your Online Reputation to Attract New Customers?
Your company’s public-facing image on the World Wide Web plays a huge role in spreading the word about your business to new individuals and then converting those individuals to actual clients. However, if there’s not enough easily accessible information about your brand available on the Internet, this can be disadvantageous.
Here are a few tips for making sure interested parties can find trustworthy information about your business on the web.
Use a Smart Search Engine Optimization Strategy
One of the most common ways consumers find businesses to patronize is through search engine results pages. They search for what they’re looking for in Google or Yahoo and then look through the top results to find a suitable option. If your business’s website doesn’t make it into the first page of the search results, this can seriously hurt your chances of expanding your client base.
Luckily, there’s a simple solution to this. You just need to curate your web content with a strong search engine optimization strategy. This structures your website’s content to incorporate common search terms into the text, thus making it more likely to show up higher on SERPs. If you’re unfamiliar with this concept, a company specializing in SEO will help you.
Encourage Previous Clients to Leave Positive Reviews
When consumers need to choose between two service providers, one of the most influential factors will be reviewed by previous customers. Most people consider this information more honest and realistic that whatever the company says about itself in its marketing material.
Therefore, your business needs to have many positive reviews online to steer potential clients in the right direction. Encouraging clients to leave reviews via a message on a printed receipt or a follow-up email after an online purchase can help generate this kind of positive, user-generated press.
Proactively Edit Your Google Business Profile
Google is widely considered a reliable and trustworthy source of information by web browsers around the world. For this reason, it’s important to take advantage of the tools that this search engine has to offer.
One of these is Google Business Profile, which allows business owners to publish verified information about their enterprises, such as:
- Phone number
It also lends a degree of credibility, as the verified Google result will look more professional and trustworthy in the eyes of web browsers.
Take Advantage of Your Online Reputation to Strengthen Your Brand
So now you understand that your online reputation has a huge influence on how the public perceives your brand. Let’s look at a few ways you can use your company’s online presence to your advantage.
Market Your Business Through Social Media
The Internet contains a multitude of platforms that users can use to find the information they need, and search engines are just one of these useful tools. Coming in right behind search engines are social media platforms. Consumers can also use platforms like Twitter and Instagram to research various businesses, so it’s important to make sure your company has active profiles on the most relevant platforms.
With a strong social media marketing strategy, you can strengthen your brand and increase your level of trust among social media users. This lends a sense of legitimacy and accessibility to your company and can help you get the traffic and revenue you deserve.
Interact with Reviewers
Making your company seem friendly, responsive, and accessible can go a long way toward increasing levels of public confidence. One way to accomplish this is by responding to user reviews on platforms like Yelp, letting a user know that you appreciate their positive feedback projects the image that your business is operated by real people who care about their community.
Similarly, leaving professional feedback on a negative review can show that you are dedicated to listening to customer concerns, making improvements, and ensuring that all of your clients have a positive experience.
Create Online Content that Links Back to Your Webpage
Another way to build up public confidence in your brand is by positioning yourself as an authority in your industry. An easy way to accomplish this is to create web content, such as blog posts full of engaging and informative information about various aspects of your field.
The content should be primarily educational rather than promotional but should also link back to your business’s webpage and mention that your business is responsible. This will show potential clients that you know what you’re doing, and they’ll be more likely to view your company in a positive light.
What About Negative Information?
Of course, not every review of your brand will paint it in a positive light, and this can be a huge threat to business owners. Luckily, you can get a qualified reputation defender to take on your case. If you need to counteract negative information about your brand on the Internet, The Reputation Management Company should always be your first defense.
Know the Impact of Bad Reviews
A lack of information about your brand can raise eyebrows, but a wealth of negative information is enough to turn potential customers away without a second thought. If your business has been overwhelmed with negative reviews, you must put out positive content to offset it. A qualified reputation defender can help you accomplish this feat.
Focus on Generating Positive Feedback
If your company doesn’t have very much online information available, even a couple of bad reviews can create an overall negative impression. That’s why having a curated online reputation from the very beginning is so important. With enough positive content to offset them, one or two negative reviews can only do so much harm.
Hire The Reputation Management Company
The Reputation Management Company is your go-to reputation defender. Suppose your brand has been slandered online via negative reviews or other unfortunate content. In that case, our expert reputation managers know all of the tricks to turn your situation around for the better.
Take Control of Your Business’s Online Reputation Today!
Now that you understand how important it is to maintain your online reputation to your advantage, it’s time to get started. Luckily, The Reputation Management Company is always here to assist business owners in need. Visit our website for more information about how The Reputation Management Company can help your online presence.